Contacting Customer Service
GOT A QUESTION YOU CAN’T FIND ANSWERED IN OUR INTSRUCTIONS AND FAQ?
When contacting VMCAS via phone or e-mail, please provide the following:
1. FULL NAME
2. VMCAS ID NUMBER: located at the top of your VMCAS application
3. A DETAILED DESCRIPTION of your question or situation.
NOTE: VMCAS will only correspond or speak with the applicant directly. Information will NOT be provided to parents, spouses, family members or friends, regardless as to who paid for the application.
PROFESSIONAL CODE OF CONDUCT:
Please note that applicants are responsible for interacting with customer service in a professional manner. All callers, e-mailers, and social media users must identify themselves properly and honestly. VMCAS reserves the right to terminate any conversation should the representative feel threatened and foul language will NOT be tolerated. Any misrepresentation of identity, dishonest, threatening or offensive communication will be reported.
VMCAS CONTACT INFORMATION:
Customer Service Assistance:
If you require assistance with your application, VMCAS representatives are happy to answer questions pertaining to the VMCAS application process. Please review all Instructions and FAQs prior to contacting us, as many common questions are answered by these instructions.
Customer Service Phone: (617) 612-2884 Open Monday-Friday, 9am-5pm EST.
Customer Service E-Mail: firstname.lastname@example.org
The Association of American Veterinary Medical Colleges (AAVMC):
You may also have more general questions about the veterinary profession, the admissions process, qualifications or requirements for applying to veterinary school, or VMCAS policies. For these types of professional questions, you should contact AAVMC here.
WHEN YOU SHOULD CONTACT YOUR VETERINARY PROGRAM:
For certain questions or information, it is more appropriate to contact the veterinary program you wish to apply to instead of contacting VMCAS. Please refer to the list below:
Contact Your Veterinary Programs Directly With Questions Regarding:
- Admission requirements and policies
- Deadline requirements
- Supplemental materials
- Requirements regarding the identity of references
- Status of your application after it has been verified
- Admission decisions and interview questions
- Content and duration of a particular school’s program
Q: What types of questions should I direct to VMCAS Customer Service?
A: VMCAS staff is well qualified to assist with questions regarding the following topics:
- General questions regarding policies and procedures of the VMCAS online application process
- General questions regarding official transcripts and coursework verification
- General questions regarding references, as well as the VMCAS online Reference portal
- Questions on the status of required documentation 10-business days after document was mailed to VMCAS
Please read all VMCAS instructions and the entire FAQ list thoroughly before you contact the VMCAS office. Many of your questions will be addressed on the web site. We strongly recommend that you e-mail your questions to email@example.com or if you do not find the answers or other information on the website, as e-mail is the most efficient way to communicate with VMCAS. Please allow up to 3 business days to receive a reply to your inquiry. When contacting via e-mail, please provide your full name, VMCAS ID number and your detailed question.
If you are unable to find answers to your questions in the instructions or FAQ, you may also contact us via telephone at 617–612–2884 between the hours of 9:00 am and 5:00pm Eastern time, Monday through Friday. Our customer support representatives can provide you general and technical assistance to help you properly complete the application process.
Q: What types of questions should I direct to my school’s admissions offices?
A: VMCAS is pleased to assist you with any questions you have about the VMCAS application process. However, VMCAS customer support cannot provide information on certain subjects, so questions about the following issues should be directed to your designated admissions offices:
- Program specific admission requirements and policies
- Admission decisions
- Minimum course requirements and course substitutions
- Interviews or review criteria
- Foreign transcript evaluation service preferences
- Non-VMCAS programs and websites
- Supplemental applications and fees
For instance, if you would like to know if the late submission of application materials would affect your eligibility for admission, you will need to check with the programs directly. VMCAS cannot tell you whether you have met the minimum course requirements for your designated program(s). In addition, VMCAS cannot respond to questions about a particular program’s admission policies for supplemental applications, interviews, review criteria, admission decisions, etc. Review the VMCAS information hub for answers to these types of questions. If you have questions about program requirements, e-mail or call the institution directly. Visit the VMCAS College descriptor pages for a list of programs.
Q: How soon should I expect a response from VMCAS customer service?
A: Most e-mails and social media messages are answered within 24 hours. During our busiest seasons, you can expect a response within 1–3 business days.
Q: Can Customer Support review my entire application for errors?
A: No, it is the responsibility of the applicant to proofread their application. If errors are made to the coursework section ONLY, you will be notified by our verification staff when your application comes up for review.
Q: When I called Customer Support they said my application looks OK. Why is it now being returned to me for errors?
A: Prior to verification, a customer support representative may notice an obvious error on your application and help you correct it. However, the types of mistakes which most often cause applications to be undelivered will not be discovered during the course of a phone conversation. Instead, these errors will be found during the verification process, during which our verification staff scrutinize your coursework section against your transcripts for inaccuracies. In these cases, it is only after your application has been fully reviewed that you will be notified of an error. Once this occurs, customer service is more than happy to help walk you through how to correct it.